Responsibilities: • Develop and maintain quality assurance standards and procedures • Monitor and evaluate performance and quality of products and services • Ensure compliance with applicable standards and regulations • Design and implement quality assurance systems and processes • Analyze customer feedback and identify areas of improvement • Report on quality assurance metrics • Investigate customer complaints and non-conformance issues • Collaborate with other departments to resolve issues • Develop and implement training programs for staff on quality assurance principles • Ensure proper documentation of quality assurance activities Requirements: • Bachelor’s degree in Quality Assurance, Engineering, or related field • Knowledge of quality assurance principles and practices • Excellent communication and problem-solving skills • Ability to work under pressure and meet deadlines • Excellent organizational and time management skills • Attention to detail Preferred Skills: • Quality Assurance certifications • Experience in a Quality Assurance role • Knowledge of ISO standards • Ability to work in a team environment • Knowledge of statistical process control methods • Knowledge of software testing tools and techniques